Terms of service

1. Overview

This website is operated by Palms of Sonder. Throughout the site, the terms “we,” “us,” and “our” refer to Palms of Sonder. By accessing or using our website, including purchasing products or services, you agree to be bound by the following Terms of Service (“Terms”).

If you do not agree to all terms and conditions, you may not access the website or use any services.

2. Eligibility

By using this site, you confirm that you are at least the age of majority in your jurisdiction or have given consent for a minor dependent to use this site.

3. Products & Services

All products are subject to availability. We reserve the right to:

  • Limit quantities of any product

  • Discontinue any product at any time

  • Modify product descriptions or pricing without notice

We make every effort to display products accurately, but we cannot guarantee your device’s display reflects true colors or details.

4. Pricing & Payment

Prices are listed in CAD/USD or respective currencies
We reserve the right to change prices at any time without notice.

By completing a purchase, you agree that:

  • Payment information provided is accurate and complete

  • You authorize us to charge your selected payment method

We reserve the right to refuse or cancel any order for any reason, including suspected fraud.

5. Shipping & Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.

Risk of loss transfers to you upon delivery to the carrier.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund Policy, which is available on our website. Please review it before making a purchase.

7. Intellectual Property

All content on this website, including designs, graphics, logos, text, images, and artwork, is the property of Palms of Sonder and protected by intellectual property laws.

You may not:

  • Copy, reproduce, distribute, or exploit any content

  • Use our designs or branding without written permission

8. User Conduct

You agree not to:

  • Use the site for unlawful purposes

  • Submit false or misleading information

  • Attempt to interfere with site security or functionality

  • Infringe upon intellectual property rights

Violation of these terms may result in termination of access.

9. Third-Party Services

Our site may include links or integrations with third-party services. We are not responsible for the content, accuracy, or practices of third-party websites.

Use of third-party services is at your own risk.

10. Disclaimer of Warranties

All products and services are provided “as is” and “as available.”
We do not guarantee uninterrupted, secure, or error-free service.

11. Limitation of Liability

To the fullest extent permitted by law, Palms of Sonder shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

12. Indemnification

You agree to indemnify and hold harmless Palms of Sonder from any claims, damages, or expenses arising from your violation of these Terms or misuse of the site.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada/Ontario/Toronto, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting to the website.

Continued use of the site constitutes acceptance of the updated Terms.

15. Contact Information

Questions about the Terms of Service should be sent to:

📧 studio@palmsofsonder.com

Mobile Terms of Service

Palms Of Sonder

Last updated: Dec. 27, 2025

The Palms Of Sonder mobile message service (the "Service") is operated by Palms Of Sonder (“Palms Of Sonder”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Palms Of Sonder’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Palms Of Sonder through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Palms Of Sonder. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Sonder or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Palms Of Sonder mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Sonder or email palmsofsonder@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.